Membership Terms & Conditions
Limitations on Benefits and Services
Flexible Payment Plan: Monthly Installments
Membership Cancellation Policy
Privacy Statement and Other Disclosures
ROADSIDE ASSISTANCE
TO OBTAIN SERVICE: 1.800.AAA.HELP
AAA offers comprehensive roadside assistance available 24 hours a day, 7 days a week. When you need assistance, call the 24-hour AAA Emergency Road Service phone number 1.800.AAA.HELP. The number is also printed on your membership card. And remember, AAA membership benefits are available to you regardless of the car you are in—whether you are the driver or a passenger.
A SAFETY MESSAGE
If you are concerned for your safety or for the safety of others, please advise the Club service representative or the independent service provider. Procedures have been established to assist members in certain situations.
ROADSIDE ASSISTANCE BENEFITS
Roadside Assistance is designed to aid members when the vehicle they are driving or riding in becomes disabled. Roadside assistance will be sent to the disabled vehicle without charge from the nearest AAA contract station. You may receive service on any eligible vehicle at the time the vehicle becomes disabled by presenting your AAA card and photo ID at the time of service. Members are expected to be with the vehicle at the time of service. Please see the Roadside Assistance Details section for additional information.
Your AAA membership includes four roadside assistance events each membership year. Exceeding member benefits may result in additional charges for services rendered, payable at the time of service. For other limitations please see Roadside Assistance Details.
Roadside Assistance benefits become effective 48 hours after purchasing a new Primary or Associate Membership. For new Memberships only, the 48-hour waiting period may be waived if the Member elects to pay a non-refundable $75 service fee. Upon payment, such Member is entitled to service for eligible vehicles only at the Basic Membership level (regardless of membership level). AAA Oregon/Idaho reserves the right to deny service within 48 hours of joining during times of extreme demand such as inclement weather conditions.
AAA Roadside Assistance is not intended as a substitute for proper maintenance of your vehicle. In fairness to all AAA Oregon/Idaho members, the Club cannot render service repeatedly to a vehicle in need of repair.
PLEASE NOTE: AAA services are generally provided by independent businesses under contract to AAA Oregon/Idaho (except where service is provided by the Club-owned fleet). These independent contractors are not agents or employees of the Club. Any claim for damage to the property or person of the member should be filed with the facility that provided the service. At the request of a member, AAA Oregon/Idaho will assist you in resolving complaints against independent contract facilities.
ACCIDENT TOWING
If you are involved in an accident, simply notify AAA and a service vehicle will be dispatched to assist you in accordance with the towing and extrication provisions. If the service provider who arrives on the scene was not dispatched by AAA, or if you are unable to remain at the scene, you may apply for reimbursement consideration. AAA may subsequently seek reimbursement from insurance companies and/or repair facilities.
Towing service is only provided for a covered vehicle disablement and will not be provided for the purpose of transporting vehicles due to a purchase, sale, auction transaction, car show exhibition, charitable donation, relocation or any other similar situation.
AAA BATTERY SERVICE
AAA Battery Service provides a mobile, convenient testing, and jump-start service to get you going again. Our AAA Battery Service Technicians can safely and accurately diagnose your battery’s condition at your convenience. If your battery is dead, we will provide a jump start. If the vehicle will not start, towing will be provided. In some service areas, the technician can install, at an additional cost to you, a new battery on-site if you so choose.
If a AAA battery is purchased, the event will not count against your four-event annual limit on roadside assistance calls. Batteries purchased through AAA feature:
- Exclusive AAA/CAA Member pricing
- Complimentary installation
- 3-year full replacement warranty
- Quality which meets or exceeds OE specifications
Battery Service is available to all members, although battery testing, purchase and installation may not be available in all locations. The cost of purchasing a new battery is the responsibility of the member.
AAA Battery Service is generally provided by independent service providers. AAA batteries and battery warranties are provided by Club Assist U.S. LLC. AAA batteries are available for most vehicle makes and models. Copies of the warranties are available for inspection from the technician at any time upon request. Membership Roadside Assistance terms and conditions apply.
EMERGENCY TOWING
We will attempt to start your eligible vehicle and get you on the way. If attempts to start your vehicle are unsuccessful and your vehicle is unable to safely proceed under its own power, AAA Basic Member towing service will be provided:
- Back to the station providing towing service or any point of your choice along the direct return or
- To any point of safety within the city of the station providing towing service or
- OREGON: To any point of safety within a three-mile radius of the breakdown.
- IDAHO: To any point of safety within a ten-mile radius of the breakdown.
EXTRICATION/WINCHING
When a vehicle becomes stuck and can be safely reached from a normally traveled roadway, service will be provided by one truck and driver using normal automobile servicing equipment. When necessary, more operators or equipment will be provided at your expense. If the vehicle cannot be safely driven after winching, it may be towed.
FUEL DELIVERY
When a vehicle runs out of fuel, an emergency supply of fuel will be delivered to the member’s disabled vehicle enabling the member to reach the nearest service station, or the vehicle will be towed to a facility where fuel is available. The Club cannot guarantee specific brands, octane ratings, or the availability of diesel fuel. If the vehicle will not start, towing may be provided. AAA Basic Members will be charged for fuel at current market rates.
AUTO LOCKOUT AND LOCKSMITH SERVICE
If your keys are locked in your vehicle, the service technician will attempt to gain access. If your vehicle cannot be opened, it may be towed. If the service technician cannot gain entry, or the AAA locksmith service is unavailable, reimbursement of up to $50 will be provided.
If the key to your vehicle is lost, a locksmith will be dispatched to make a new key. Keys will only be made for the registered owner of the vehicle with valid ID and vehicle registration. Basic level membership receives coverage of $50 towards locksmith service. If services exceed allotted membership coverage the difference must be paid by the member to the locksmith or service technician.
VEHICLE ASSESSMENT SERVICES
AAA service technicians may perform checks of connections and fluids and other vehicle assessments. Any services are provided “as is” without any warranty, guarantee or representation, express or implied, of any kind, and may be temporary in nature. Assessment Services are not in lieu of routine vehicle maintenance.
TIRE SERVICE
A flat tire will be inflated or replaced with your spare tire. If you do not have a spare, towing will be provided. See Roadside Assistance Details for additional details.
BICYCLE SERVICE
AAA provides bicycle service to all membership levels. Bicycle transportation service is counted towards your four roadside assistance service events per member, per membership year. Reimbursement may not be available when service is provided outside the AAA Oregon/Idaho coverage area. If bicycle breakdown occurs away from a normally traveled road or street, such as on a field, creek, riverbed or beach, or logging or Forest Service road, service will only be provided if the bicycle can be moved by the member to a normally traveled road.
Eligible Bicycles
Service applies to all bicycles and tandems, including rental bicycles and bicycle trailers, if service can be safely delivered using normal servicing equipment.
Bicycle Repair
Roadside Assistance Vehicles are not equipped to repair a member’s bicycle or change a flat tire; however, transportation for your disabled bicycle will be provided subject to the terms discussed herein.
Coverage to Bicycle Rider Only
Bicycle transportation service is provided only for the rider whose bicycle is disabled or inoperable.
To Obtain Service
A Roadside Assistance vehicle will be sent to the eligible disabled bicycle from the nearest AAA contract station. Bicycle coverage applies to any eligible bicycle you are riding at the time the bicycle becomes disabled. Simply present your valid AAA card and photo ID at the time of service. Members are expected to be with the bicycle at time of service.
Disabled or Inoperable Bicycle
Coverage is provided to a member whose bicycle has become disabled or inoperable. If transportation of your disabled bicycle is required, AAA Basic Member service will be provided:
- Back to the station that dispatched transportation service or any point of choice along the direct return route or
- To any point of safety within the city of the station providing transportation service or
- OREGON: to any point of safety within a three-mile radius of the bicycle breakdown.
- IDAHO: to any point of safety within a ten-mile radius of the bicycle breakdown.
See Roadside Assistance Details for additional details.
SAME DAY SERVICE
If roadside assistance is requested at the time of enrollment, Same Day Service will be provided, but is limited to Basic membership level services for the pre-existing breakdown. A $75 Same Day Service fee must be paid when service is requested. AAA Oregon/Idaho reserves the right to deny Same Day Service during times of extreme demand such as inclement weather conditions.
OTHER MEMBER SERVICES
ACCIDENT AWAY FROM HOME EXPENSE
In the event a member’s passenger automobile is disabled as a result of a collision, fire, theft, or vandalism, we will reimburse you up to a total of $200 for certain unexpected expenses:
- Meals and lodging while your car is being repaired or
- Car rental from a licensed rental agency so that you can continue your trip or return home or
- Commercial transportation to your destination on a license common carrier of passengers
The disablement of the vehicle must occur 50 miles or more from your home. The member must be with the vehicle at the time of disablement. Mechanical failures do not qualify.
Reimbursement will be made for the largest single expense incurred by you and your traveling companion from the three different types of reimbursable expenses listed above. Reimbursement applies only to expenses incurred during the first three days following the disablement of the vehicle. For more information, contact the Automotive Services Department at 503.222.6787 or 1.800.452.1643, ext. 66787.
AAA PLUS
There’s a way to make your AAA Basic benefits even stronger. AAA Plus is an optional plan that, when added to your Basic membership, gives you even more of AAA’s valuable protection. To upgrade to AAA Plus, call 1.800.JOIN.AAA, visit AAA.COM or stop by your local Service Center. AAA Plus gives you all the benefits of Basic membership including the following extended services.
UP TO 100 MILES OF TOWING
AAA Plus extends the Basic AAA towing benefits by providing up to 100 miles of towing in any direction from the point of disablement to a destination of the member’s choice*.
*Basic towing benefits only are available for the first 48 hours of a new AAA membership.
UP TO $100 FOR LOCKSMITH SERVICE
AAA Plus extends your present AAA locksmith service to a total of $100 in parts and labor if such service is required either to gain access to the passenger compartment of the vehicle or to remove keys from the trunk.
EXTENDED EXTRICATION SERVICE
AAA Plus extends your present Basic coverage to include the service of a second technician and second truck for one hour. If the vehicle is inoperable after extrication, the extended towing benefit will apply.
ACCIDENT AWAY FROM HOME EXPENSE
In the event a AAA Plus (or Plus RV) member’s eligible vehicle is disabled as a result of a collision, fire, theft, or vandalism, AAA will reimburse you up to a total of $500 for certain unexpected expenses:
- Meals and lodging while your car is being repaired or
- Car rental from a licensed rental agency so you can continue your trip or return home or
- Commercial transportation to your destination on a licensed common carrier of passengers.
The disablement of the vehicle must occur 50 miles or more from your home. The member must be with the vehicle at the time of disablement. Mechanical failures do not qualify.
Reimbursement will be for the largest single expense incurred by you and accompanying spouse from the three different types of reimbursable expenses listed above. Reimbursement applies only to expenses incurred during the first five days following the disablement of the vehicle. Reimbursement claims must be submitted within sixty (60) days of accident. For more information, call Automotive Services at 503.222.6787 or 1.800.452.1643, ext. 66787.
$300,000 IN TRAVEL ACCIDENT INSURANCE
AAA Plus includes up to $300,000 in coverage for loss of life or limb when traveling by scheduled airline, ship, bus, or train when common carrier tickets are purchased through any AAA Travel Agency. The same coverage applies when traveling in a rental car arranged by AAA in connection with your scheduled airline or other common carrier travel purchased through AAA.
MOTORCYCLE COVERAGE
AAA Plus coverage includes motorcycles licensed for use on public roads within the AAA Oregon/Idaho coverage area, which includes Oregon and the southern 34 counties of Idaho. Motorcycle coverage may differ, or be unavailable, in places outside of the AAA Oregon/Idaho coverage area.
All other roadside assistance details and limitations apply.
AAA PLUS RV
AAA Plus RV coverage can be added as an option to AAA Plus*. By selecting RV coverage, your AAA benefits will include up to $500 per RV road service event.
At the time of the roadside event, AAA will provide an estimate of the service cost to the member based on the circumstances or the selected towing destination. Members are responsible for all costs over $500 per roadside event and will need to pay by credit card prior to service being rendered. Members cannot make multiple requests for the same road service event.
Eligible Vehicles
Personal use of state licensed recreational vehicles including a motor home, travel trailer, pickup with camper, or a small trailer, horse trailer, boat trailer no longer than 26 feet in length used when transporting personal watercraft, snowmobiles, or motorcycles, or other state licensed recreational vehicle. The RV must have a current registration and be legally drivable. AAA will not tow RVs or trailers with trip permits or expired registrations.
Due to the size of some RVs, not all AAA service providers can provide tire changing, towing and winching services.
The safety of AAA Members and AAA road service technicians is important to AAA. The technician may assess the situation for safety, which may impact how or if certain services will be available for each situation. AAA reserves the right to provide only such services as is deemed safe and within normal course of servicing with standard equipment. Vehicles altered from their original manufacture or custom manufactured in a manner that interferes with the safe and legal rendering of services will not be provided service.
To upgrade to AAA Plus RV, call 1.800.JOIN.AAA, visit AAA.COM or stop by your local Service Center.
*Basic towing benefits only are available for the first 48 hours of a new AAA membership. All other roadside assistance details and limitations apply.
AAA PREMIER
AAA Premier Members receive extended benefits beyond those in the Basic and Plus membership levels. For complete details, got to AAA.COM/PREMIER, call 1-800-JOIN-AAA, or visit your local Service Center to upgrade. AAA Premier gives you all the benefits of AAA Plus, and also includes:
200 MILE TOW*
AAA Premier Members receive four roadside assistance service events per member, per membership year, one of which can be a tow of up to 200 miles. The remaining three tows available are up to 100 miles each.
*Basic towing benefits only are available for the first 48 hours of a new AAA membership.
HOME LOCKOUT REIMBURSEMENT
Each AAA Premier Member household is eligible to receive up to a $100 reimbursement for home lockout assistance at your residence (one per membership household, per membership year).
EMERGENCY BREAKDOWN RENTAL CAR PROGRAM
The AAA Premier member has up to 48 hours from the time of a tow to contact AAA Oregon/Idaho at 1-800-333-9071 and request a complimentary one-day rental car day. The emergency breakdown rental car benefit is not available at a Hertz rental counter or by calling the Hertz Reservation Center. The benefit is only available by calling the AAA Oregon/Idaho Premier Hotline and must be associated with a roadside assistance call.
The rental may be compact to full-size car class. Standard Hertz rental qualifications apply (including age, driver and credit qualifications). The car must be returned to the location of rental. Taxes, fees, optional service charges, such as refueling, are not subject to discount and are the responsibility of the renter. No coupons or promotions apply.
COMPLIMENTARY PASSPORT PHOTOS
AAA Premier Members receive complimentary passport photos at select AAA Service Centers. One set (2 photos) per Premier member per year. In addition, many travelers obtain extra photos for identification purposes, or for visa applications required by many foreign countries. Passport information and applications are available at most AAA Service Centers.
WAIVED FOREIGN CURRENCY SERVICE FEES
When you are traveling abroad, it’s always a good idea to keep cash handy for taxis, tips, incidentals and other situations in which a credit or debit card may not be accepted. As an exclusive Premier Member benefit, the Foreign Currency Service Fee will be waived for all orders placed through a AAA Oregon/Idaho Service Center.
TRAVEL ASSISTANCE CONCIERGE SERVICE**
Services are available only during ‘covered travel’.
As a AAA Premier Member, you have instant access to a host of travel services when traveling domestically or internationally. By calling the toll-free AAA Premier Services telephone number, you can obtain information such as:
- Restaurant and spa recommendations and services
- Event tickets
- Gift basket and floral delivery
- Tour information
- Golf tee times and reservations (subject to availability)
- Business services
The Premier Membership includes concierge services which are service benefits, not financial benefits. Any costs associated with services are paid by the member.
24-HOUR GLOBAL TRAVEL EMERGENCY ASSISTANCE**
Services are available only during ‘covered travel’.
As a AAA Premier Member, you can rest easy every time you are traveling domestically or on an international vacation. If you have an emergency while 100 miles or more from your primary residence – within the United States or internationally – you may call for Emergency Travel and Medical Assistance 24 hours a day, 365 days a year.
This service provides access to such things as:
- Medical Referrals
- Lost Ticket and Baggage Assistance
- Emergency Airline and Hotel Reservation
- Legal referrals
- Money transfers
The Premier Membership includes access to emergency travel assistance which are service benefits, not financial benefits. Any costs associated with services are paid by the member.
**AGA Service Company is the administrator for this plan.
TRAVEL INSURANCE TRIP INTERRUPTION* AND VEHICLE RETURN COVERAGE*
The covered person must be at least 100 driving miles from home when incident occurs.
AAA Premier Trip Interruption and Vehicle Return Coverage benefits provide members greater peace of mind when driving 100 miles or more from home. If your trip is delayed due to an accident, mechanical breakdown, car theft, unexpected Illness or Injury, natural disasters or severe weather, you can be reimbursed up to $1,500 for covered out-of-pocket expenses, including meals and Accommodations; and/or Substitute Transportation to continue your trip. You can be reimbursed up to $500 to help you get your car back home if an unexpected Illness or Injury prevents you from completing your trip.
*Insurance benefits are underwritten by BCS Insurance Company under Form no. 50.233B. Certain restrictions and limitations may apply. Please see the Summary Description for complete benefit details.
DOMESTIC AIRLINE TICKET PROCESSING FEE DISCOUNT
AAA Premier Members will receive a lower processing fee when booking air tickets through the AAA Oregon/Idaho Travel Agency. At least one of the travelers must be a Premier member. Limit of four travelers per booking.
ASSOCIATE MEMBERSHIP
You may include other members of your household in your membership for an additional fee. An Associate Membership provides AAA services to one other adult household member residing at the same address and any unmarried children age 25 and under living at home (including those away at school).
JUNIOR MEMBERSHIP
Provides AAA service to the Primary Member’s children, even if they are a passenger in someone else’s car (ages 15 and under). Cost is per child. Junior Membership converts to Associate at age 16.
AUTOMATIC MEMBERSHIP RENEWAL
Ensure that your membership never lapses and eliminate check writing and postage costs by having your dues automatically charged each year to your credit or debit card. Go to the Membership section at AAA.COM, call 1.888.422.2503 or visit a AAA Service Center. The Club is not responsible for overdraft charges.
LIMITATIONS ON BENEFITS AND SERVICES
benefits and services may not be available in all areas. Certain restrictions or limitations may apply. Please contact the Club for complete details.
Excessive use of any membership benefit, as determined by Club management, may result in non-renewal or membership cancellation. Membership benefits are non-transferable.
Also refer to Unusual or Extreme Road Conditions and Other Rare Circumstances for additional limitations.
ROADSIDE ASSISTANCE DETAILS
AAA Oregon/Idaho (“the Club”) reserves the right to limit service, not renew a membership, or cancel a membership on a prorated basis.
ELIGIBLE VEHICLES
Basic service applies to all state licensed, four-wheeled motor-driven passenger vehicles (including rental and commercial vehicles) if those services can be safely delivered with normal automobile servicing equipment, including sling, wheel lift devices, flatbed car carriers, and dollies.
Vehicles must be licensed, registered, insured, or otherwise legally drivable (other than vehicles involved in an accident that renders it undrivable). AAA will not tow vehicles, RVs or trailers with trip permits or expired registrations.
Dual-wheel campers/motor homes and dual-wheel passenger sprinter/transit vans are eligible for lockout, fuel delivery, and jump start services only. Dual-wheel unloaded pickup trucks up to one ton are eligible for all services except tire service. Taxicabs, all box vans, and limousines are excluded from coverage.
BENEFITS FOR VEHICLES DO NOT INCLUDE
- Benefits beyond the Basic level of coverage for the first 48 hours of a new membership or membership level add on (Plus, Plus RV, Premier, and Premier RV)
- More than one tow per disablement.
- Reimbursement for towing ordered by the police or other proper entity because a vehicle is illegally parked or impounded due to a violation of a state or local ordinance.
- Service, where we deem a road, is not safely passable due to snow or obstructions such as slides, fallen trees, floods, etc.
- Loss of traction due to weather conditions when the eligible vehicle is otherwise operable. Traction is defined as an operable vehicle that has the ability to proceed under its own power.
- Shoveling snow or extricating vehicles from snow in driveways or parking lots.
- Seasonal changing of studded or snow tires.
- Attaching or removing tire chains.
- Rotating tires.
- Parts and tires.
- Service to any vehicle that has become disabled, wrecked or stuck if it was intentionally driven off or away from a normally traveled road, street, or driveway; such as onto a vacant lot, yard, field, creek, riverbed, beach, logging or Forest Service road. Exception is made where there is a posted detour around a normally traveled roadway.
- Towing of dismantled, stored, abandoned, or vehicles purchased in an inoperable condition.
- Service to unattended vehicles.
- Roadside assistance to a member who appears unable to safely operate their vehicle.
- Storage or repair costs.
- Cost of providing alternate transportation. See Accident Away From Home section.
- Towing to or from auto/recreational vehicle dismantlers, salvage yards, one storage location to another, or relocation of the parked vehicle/recreational vehicle that has the ability to proceed under its own power.
- Transporting of vehicles due to a purchase, sale, auction transaction, car show exhibition, charitable donation, relocation, or any other similar situation.
- Cost of making a spare key
Without limiting any other rights or remedies it may have, The Club may seek reimbursement from a Primary or Associate Member roadside assistance services fraudulently or wrongfully obtained by the Primary or Associate Member. Primary Members are responsible for the conduct and the service demands of their Associate Members.
SERVICE LIMITATIONS
Service will be limited to that which can be provided with equipment ordinarily used for roadside assistance by the independent service provider serving the area. Service will not be provided when the disabled vehicle cannot be safely reached or serviced without damage to the vehicle or servicing equipment.
MECHANICAL FIRST AID
When it is safe, minor repairs may be attempted at the scene to place the vehicle in a drivable condition. These repairs cannot be guaranteed, and Members should immediately proceed to a professional repair facility to consult a mechanic. The Club and our service providers cannot guarantee the availability of repairs or mechanical diagnostics. The AAA Oregon/Idaho service representative or the independent service provider can assist you in locating a local AAA Approved Auto Repair facility, upon request.
ELIGIBLE BICYCLES
Service applies to all bicycles and tandems, including rental bicycles and bicycle trailers, if service can be safely delivered using normal servicing equipment.
Benefits for Bicycle Service Do Not Include
- Reimbursement for impounding ordered by the police or other proper entity because a bicycle was impounded due to a violation of a state or local ordinance.
- Service to unattended bicycles.
- Storage or repair costs.
- Parts and tires.
- More than one transportation per disablement.
- Cost of providing alternate transportation.
- Fatigue and physical inability to continue with the ride. Exception may apply for an injury that occurred as a result of a bicycle accident.
- Rendering mechanical first aid or changing of a flat tire.
- Rendering service to break or cut a lock on a secured bicycle.
- Service, where we or our contractor deem a road, is not safely passable due to snow or obstructions such as slides, fallen trees, flood, etc.
- Accident Away From Home Expense, Trip Interruption and Vehicle Return, and Emergency Breakdown Rental Car Program do not apply to bicycle coverage.
- Reimbursement may not be available when service is provided outside the AAA Oregon/Idaho coverage area.
UNUSUAL OR EXTREME ROAD CONDITIONS AND OTHER RARE CIRCUMSTANCES
Snow, ice, unusual or extreme hot or cold weather, heavy rainfall, unusually heavy traffic, can sometimes cause service delays. Under these conditions, the Club reserves the right to delay some services until the extreme demand for service is over.
MEMBERSHIP CARD
The card can be used only by the person whose name is on the card. It is not transferable. If you cannot present a valid, current AAA card and photo ID to the service driver, there will be a charge for the service. A digital membership card is available on the AAA mobile app.
PAYING BY CHECK
As a member, you can use your personal check for up to $250 at AAA service facilities to cover emergency repairs or emergency services not covered by your membership. A valid driver’s license and membership card will be required for identification.
Returned checks and returned electronic transactions may be re-presented for payment. Each returned payment is subject to a returned payment fee.
REIMBURSEMENT FOR ALTERNATE SERVICE
You will save by calling AAA and following the procedures listed in the benefits section of this guide before utilizing alternate service. AAA reserves the right to adjust refunds in accordance with AAA contract rates. If you have followed these procedures and AAA service is not available, you may obtain your service and submit the original receipt to AAA within 60 days.
Reimbursements will be based on the prevailing commercial rate for the region where the vehicle was disabled. For lockout reimbursement, see information under Lockout Service. If you do not have your card, and membership cannot be verified, reimbursement will be provided at contract rates. In instances where the AAA Service Provider’s access is restricted (toll roads and limited access highways), reimbursement will be provided.
See Expiration Policy for information about dues, billing and card issuance.
FLEXIBLE PAYMENT PLAN: MONTHLY INSTALLMENTS
Enrollment in the Monthly Installment Plan is an agreement for a full year of membership with The Club. Monthly installments (which includes a $1.50 service fee) will be automatically charged to your credit or debit card. The Club is not responsible for overdraft charges. New or returning members in need of instant roadside assistance are not eligible for the Monthly Installment Plan. In the event of a payment decline, The Club will attempt to collect all past due amounts. Enrollment in the Monthly Installment Plan can be canceled at any time. Refunds are not available with the Monthly Installment Plan.
EXPIRATION POLICY
Membership dues are billed annually. Updated membership cards for the new membership year (including an updated membership expiration date) are provided to you in advance with the first dues bill we send.
You should have your current membership card, or your digital membership card available on the AAA mobile app with you when requesting service. All membership services (including roadside assistance) will continue to be available to you during a grace period of 30 days after your membership expiration date. From 31 to 60 days past your membership expiration date, you will be required to pay your renewal dues prior to receiving roadside assistance services. All services other than roadside assistance will continue to be available during a period of 60 days after your membership expiration date, even if we have not received your renewal dues. Your membership will be canceled after 60 days past your membership expiration date unless your renewal dues are paid in full.
If you pay your renewal dues during the 60-day period after your expiration date, your new expiration date will be one year after your previous expiration date, and no new member enrollment fee will be required. If your membership has been canceled, and you then later choose to reinstate your membership, you may be required to pay the new member enrollment fee as well as applicable membership dues. A new membership card and a new expiration date will be assigned at that time.
Please call 1.888.422.2503 for questions about membership billing, cards, or expiration. Terms and conditions of membership are subject to change without notice.
MEMBERSHIP CANCELLATION POLICY
AAA reserves the right to cancel or downgrade Memberships for the following reasons:
- Unpaid dues
- Inappropriate or illegal conduct, including but not limited to committing or threatening violence or being abusive to AAA employees, road service technicians, contractors or other AAA representatives
- Destroying/vandalizing property of AAA or its representatives
- Using the Membership for any reason deemed harmful to the welfare, standing or best interest of AAA or the Membership as a whole, including but not limited to using the Membership benefits for commercial purposes, excessive or inappropriate use of AAA Roadside Assistance, which includes the use of all four allotments of AAA Roadside Assistance within the first ninety (90) days of the activation or renewal of a membership.
MEMBERSHIP REFUND POLICY
To the extent allowable by law, Members will not be entitled to a refund if:
- A Member uses any AAA Emergency Road Service during the membership year
- Any refunds due to the Member are offset by outstanding surcharges due to the Club.
- The Member is terminated for cause.
- Membership maintains active status, but a change in membership level, Associates or other type of coverage has occurred. Any resulting account credits will stay on the membership to be applied to the upcoming year’s dues.
- Membership is on Monthly Installment Plan.
CONSENT TO COMMUNICATIONS
By accepting these Membership Terms and Conditions, you are providing us your express written permission and consent authorizing us or our agents to contact you at any phone number (including mobile, cellular, wireless, or similar devices) or email address you provide at any time, for any lawful purpose. The ways which we may contact you include live operator, automatic telephone dialing systems (auto-dialer), prerecorded message, text/SMS messages or email. Such lawful purposes include but are not limited to: obtaining information; activation of the card for verification and identification purposes; account transactions or servicing related matters; suspected fraud or identity theft; collection on the Membership Account; and providing information about special products and services. You agree to pay any fee(s) or charge(s) that you may incur for incoming communications from us or outgoing communications to us, to or from any such number or email address, without reimbursement from us. SMS message frequency may vary, depending on activity. To stop receiving communications via text/SMS, reply STOP to any text/SMS message.
PRIVACY STATEMENT AND OTHER DISCLOSURES
At AAA Oregon/Idaho (“The Club”), we value our members, and we respect the privacy of all those who share information with us (whether or not they are members). We use your personal information to better understand your needs, to improve our products and services, to improve our website, to contact you for marketing purposes, to administer contests, promotions, and surveys, to process and fill any orders you place, and for other similar business purposes. We maintain our membership records under stringent guidelines designed to protect our members’ privacy. The Club will not sell or rent your personal information to third parties, but we sometimes share your personal information with third parties in order to market and/or provide products and services to you. In addition, AAA may share your personal information pursuant to subpoena or as otherwise required or authorized by law. For a more detailed description of AAA’s privacy policy, please see http://www.AAA.com/privacy or call us at 503.222.6755 to request a copy by mail.
All membership applications are subject to acceptance by the Club. The annual subscription price for VIA Magazine is included in your membership dues. This amount cannot be deducted.
In addition to dues paid by members, The Club receives commissions and other payments from third parties in connection with the products and services provided to its members.
PLEASE NOTE: AAA membership is not a contract of insurance.
