Frequently Asked Questions

Membership FAQ

I have moved outside of your territory (OR, southern 34 counties of ID). How do I transfer my AAA Oregon/Idaho membership? +

If you’ve moved or are planning to move, please give our membership department a call to assist you with transferring your membership at 1-888-422-2503 (24/7).

How can I cancel my membership and/or a household member? +

We hate to see you go but understand that there are life changes that call for you to cancel your membership and/or a household member. Please give our membership department a call to cancel your membership or the membership of someone in your household at 1-888-422-2503 (24/7).

How can I downgrade my membership? +

Please give our membership department a call to downgrade your membership at 1-888-422-2503 (24/7).

I just upgraded to AAA Plus® or AAA Premier®. How long do I have to wait before I can start utilizing these benefits? +

Extended Roadside Assistance services for AAA Plus®, AAA PlusRV®, or AAA Premier® benefit levels are effective 48 hours after upgrade is processed, and receipt of the full payment due.

Does my membership cover my whole family/household? +

Coverage applies to anyone that you add to the membership. The Primary member is the person who established the AAA membership. Associate members are other persons residing in the household who are on the Primary membership account. Please visit our Membership Terms page for more information.

I've moved, how do I find my new club? +

AAA/CAA is a federation of regional motor clubs located throughout North America. Membership and insurance benefits may vary by club. If you’ve moved or are planning to move, find your club’s website or find AAA Office Listings Nationwide.

I have moved from another AAA Club to a state within the AAA Oregon/Idaho territory (OR, southern 34 counties of ID) . How do I transfer my current out of territory membership to AAA Oregon/Idaho? +

If you have an active membership with another AAA Club and you’ve moved or are planning to move within the AAA Oregon/Idaho territory, please contact your current AAA Club’s membership department to update your address on file. Once you have done so, they will initiate the transfer process to AAA Oregon/Idaho.

My membership card was lost or stolen, how do I obtain a new card? +

Please click here for more information on how to obtain a new membership card.

If I join or reenroll, when will the roadside assistance services start? +

Your Basic coverage starts the next day. Members requiring road service on the same day they join or reenroll will be subject to a nonrefundable Same Day Service Fee. Plus or Premier coverage commences 48 hours after payment is applied.

What are the AAA Premier Trip Interruption and Vehicle Return Coverage criteria? +

The covered person must be at least 100 driving miles from home when incident occurs.


An additional benefit for AAA Premier Members, AAA Premier Trip Interruption and Vehicle Return Coverage benefits provide members greater peace of mind when driving 100 miles or more from home. If your trip is delayed due to an accident, mechanical breakdown, car theft, unexpected Illness or Injury, natural disasters or severe weather, you can be reimbursed up to $1,500 for covered out-of-pocket expenses, including meals and Accommodations; and/or Substitute Transportation to continue your trip. You can be reimbursed up to $500 to help you get your car back home if an unexpected Illness or Injury prevents you from completing your trip.


*Insurance benefits are underwritten by BCS Insurance Company under Form no. 50.233B. Certain restrictions and limitations may apply. Please see the Summary Description for complete benefit details.

Where can I send my payment for membership? +

Please send your membership payments to the address below:

AAA Oregon/Idaho
600 SW Market St.
Portland, OR 97201

How can I change my payment plan from Monthly to Annual payments or from Annual to Monthly payments? +

To change the way you pay for your membership, please call our Membership department at 1-888-422-2503 (24/7).

Roadside FAQ

Can I call for Roadside Assistance even if I’m not the driver or if I’m in someone else’s car? +

Yes, your AAA membership covers you in any eligible vehicle, whether you’re the driver or passenger. Please visit our Membership Terms page for more details.

How many Roadside Assistance calls do I receive each year? +

Each cardholder is permitted up to four Roadside Assistance calls per Membership year, below are examples of some of the services and you may visit our Membership Terms page for more details.

·       Towing service

·       Flat tire service

·       Battery jump start & AAA Battery Service

·       Emergency fuel delivery

·       Vehicle lockout and locksmith service

·       Minor mechanical adjustments

·       Extrication/winching service

I paid for a tow, will AAA reimburse me? +

If you’re a AAA Oregon/Idaho member, you may complete the Roadside Assistance reimbursement form to be considered for partial or full reimbursement of services. Please submit your request form and the original itemized paid receipts on the garage letterhead.

Download: Roadside Assistance Reimbursement Form (pdf)

For additional information, visit our Reimbursement Request page.

Travel FAQ

How do I create my own travel directions or TripTik? +

To create your own travel directions or TripTik please click here.

How do I order Maps & TourBooks®? +

To order Maps & TourBooks® please click here. Your order will be completed and delivered by US Mail within 10 business days.

How do I order a TripTik or travel directions? +

To order a TripTik please click here. Your order will be completed and delivered via US Mail within 10 business days. If you are traveling in less than 10 business days, please contact your local Service Center.

Insurance FAQ

Purchasing or Leasing a vehicle? +

For existing AAA Insurance policyholders, a policy service representative will need to speak with the named insured before any proof of insurance or changes can be processed. Contact our Insurance Policy Service Center, 1-866-222-4678, from Mon – Fri, 8am - 5:30pm.

Need Auto Insurance ID Cards (proof of insurance)? +

Contact our Insurance Policy Service Center number, 1-866-222-4678, from Mon – Fri, 8am - 5:30pm and we can email or mail them to you.

How do I make a payment? +

View your payment options by visiting our Claims and Payments page.

How do I report a claim? +

Visit our Claims and Payments page to report a claim.

Refinancing a home? +

For existing AAA Insurance policyholders, a policy service representative will need to speak with the named insured before any proof of insurance or changes can be processed. Contact our Insurance Policy Service Center, 1-866-222-4678, from Mon – Fri, 8am - 5:30pm.